OVER-THE-AIR RADIO WAVEFORM ANALYZER
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The DiagnostX instruments Manufacturer’s Warranty is valid for 12 months from the date of shipment of the device.
The Warranty covers any hardware, software, and firmware defects that arise during the warranty term. Additionally, the Warranty entitles the end-user to software updates released during the warranty term, and calibration to be performed every 36 months.
Under the terms of the Warranty, LocusUSA will repair or replace the device after examination at our determination.
EXTENDED ANNUAL MAINTENANCE
The DiagnostX devices Extended Annual Maintenance (EAM) must be purchased concurrently with the purchase of the system or before the expiration of the initial 12 months manufacturer’s warranty. The EAM is only available to the end-user whom it was sold.
Under the terms of the Extended Annual Maintenance, LocusUSA will repair, or replace the hardware, software, and firmware at our determination and after an examination. Additionally, the EAM entitles the end-user to software updates as well as the calibration of the device at the end of 36 months, if warranty coverage is current.
The DiagnostX instruments are not covered by Manufacturer’s Warranty or Extend Annual Maintenance if they are damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, intrusion, or exposure to liquids or other causes unrelated to defective materials or workmanship.
TO GET SERVICE:
To obtain service, you must first contact LocusUSA’s Customer Service at support@locususa.com or (321) 727-3077 to be assigned a Return Material Authorization (RMA) number to ship the instrument to LocusUSA for repair or replacement, at no cost.
Once the device has been repaired or replaced, it will be shipped back at no cost.
MANUFACTURER WARRANTY
DX SERIES
SX SERIES
EXTENDED WARRANTY
DX SERIES
The DX Series DiagnostX Over-the-Air Waveform Analyzer Extended Warranty must be purchased concurrently with the purchase of the system or before the expiration of the initial 12 months warranty. The Extended Warranty is only available in the market and to the radio service provider to whom it was sold. Extended Warranty coverage is available for up to five (5) years from the date of purchase of the DiagnostX system.
Under the terms of the Extended Warranty, LocusUSA will repair or replace the hardware at our determination and after examination. Additionally, the Extended Warranty entitles the radio service provider to software updates as well as the calibration of the unit at the end of 36 months, if warranty coverage is current.
The DiagnostX system is not covered by warranty if it is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, intrusion or exposure to liquids or other causes unrelated to defective materials or workmanship.
SX SERIES
The SX Series DiagnostX Over-the-Air Waveform Analyzer Extended Warranty must be purchased concurrently with the license renewal. The Extended Warranty is only available in the market and to the radio service provider to whom it was sold. Extended Warranty coverage is available for up to 60 months from the initial date of purchase of the DiagnostX system license.
Under the terms of the Extended Warranty, LocusUSA will repair or replace the hardware at our determination and after examination. Additionally, the Extended Warranty entitles the radio service provider to a calibration of the unit at the end of 36 months, if warranty coverage is current.
The DiagnostX system is not covered by warranty if it is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, intrusion or exposure to liquids or other causes unrelated to defective materials or workmanship.
TO GET WARRANTY SERVICE:
To obtain service under this warranty, you must first contact LocusUSA’s Customer Service at support@locususa.com or 321-727-3077 to be assigned a Return Material Authorization (RMA) number to ship the instrument to LocusUSA for repair or replacement, at no cost.
Once the instrument has been repaired or replaced, it will be shipped back at no cost.
WHERE CAN I GET MORE INFORMATION?
By viewing the Product Literature, or for more information and to place orders: